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Have you been mis-sold car finance?

You’ve heard about the PPI scandal. But if you bought a car on hire purchase or a personal contract Plan, you could be a victim of a new kind of financial mis-selling.

We are a claims management company, however you do not need to use a third party to present a complaint to a firm on your behalf. Following your complaint, If you are not happy with the firm's decision you can refer your complaint to the Financial Ombudsman Service free of charge. 

People buying a new card, handing over keys

Did you buy a motor vehicle on finance between 2007 and 2021?

The Financial Conduct Authority (FCA) has investigated car finance and estimates that a staggering 4 out of 10 finance agreements could have been mis-sold between 2011 and 2021. They are also looking into car finance deals as far back as 2007, so even more car buyers could be affected.  

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Some car retailers received commission from certain lenders that was linked to the interest rate customers were charged. Some dealerships also set the interest rate, which gave them an incentive to sell more expensive credit – going directly against their customers’ best interests. As a result, mis-sold car finance may have cost UK consumers £300,000,000 every year. 

 

Could this be you?

Our service, Car Finance Claims, can run some quick, no-obligation checks – all without even a phone call.

Let’s find out if you’re owed compensation…

Mis-sold car finance may have cost UK consumers £300,000,000 every year!

Why Hallbrook?

Experts in finance claims

Hallbrook is a trusted provider of expert financial claims support to clients all over the UK. Over the past 14 years, our full representation service has helped people like you receive over £70 million in compensation for mis-sold investments… be it in pensions, shares, CFDs or bonds.

 

Thanks to our industry insights, we saw the mis-sold car finance scandal coming, so we’ve already been working on this issue for a number of years…

March 2019: 

 

November 2022: 

  • Following 2 years of research and communication with legal experts, Hallbrook launched Car Finance Claims and advertising campaign

  • We’ve had 2000+ individual complaints against car finance lenders relating to lenders we’ve identified as operating a discretionary commission model 

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January 2024 – current day: 

  • The Financial Ombudsman Service upheld two key complaints against lenders of car finance operating a discretionary commission model  

  • The FCA announces investigation into car finance complaints 

  • Barclays launches legal challenge against the Financial Ombudsman Service

  • The FCA has paused the need for lenders to reply to complaints related to discretionary commission arrangements until May 2025. Consumers can still make complaints during this time, but lenders aren’t required to respond until after that date. For more details, visit the FCA’s car finance complaints page.

Don't delay registering your claim. Act now to avoid missing out if a time limit is set in the future.

We have a list of affected lenders and have identified 
thousands of potential claims. So we’re ready to go!

Find out what you’re owed.

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